FREQUENTLY ASKED QUESTIONS

General Information

HITC Store is an online retail platform designed to cater to UK customers, offering a diverse range of products such as home appliances, electronics, and lifestyle essentials. Our goal is to provide customers with quality products at competitive prices, ensuring a convenient and reliable shopping experience.

HITC Store operates as an online-only store, which means you can browse and shop from the comfort of your home. While we don’t have physical stores, our headquarters are based in the UK, and we manage all orders from our central facility to ensure fast, local delivery.

We specialize in a broad selection of home essentials, electronics, and lifestyle products. Whether you’re looking for kitchen appliances, smart home devices, or everyday necessities, we aim to offer everything you need in one place.

Orders and Payments

Shopping at HITC Store is simple. Once you’ve found the products you’d like to purchase, click on the product for more details. From there, select any options (like color or size, if applicable), and click “Add to Cart.” When you’re ready, head to your cart and follow the instructions to complete the checkout process.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment systems. Our payment gateway is designed to ensure maximum security and ease of use, giving you peace of mind while shopping.

 Yes, your payment information is always secure. HITC Store uses state-of-the-art encryption technologies to ensure that your sensitive information is protected from unauthorized access. We comply with all necessary UK and international data protection regulations to safeguard your privacy.

Shipping

Standard shipping generally takes 3-5 working days within the UK, although rural areas might require an additional day. We also offer express delivery options for those who need their products sooner, typically within 1-2 business days.

At the moment, we only deliver to UK addresses. However, we are working to expand our shipping options to international destinations in the near future.

Support

If you have any questions or need assistance, our customer service team is here to help. You can reach us by email at sales@hitc.store or info@hitc.store, or give us a call at +44 7365 763 386. Our support team strive to respond to all inquiries within 24 hours.